At Blynforge Personal Shopping, customer satisfaction is important to us. We aim to provide quality products and reliable personal shopping services that meet the expectations of our customers. This Refund Policy outlines the conditions under which refunds, returns, and exchanges may be processed for purchases made through our platform.
1. Eligibility for Refunds
Refunds may be considered for eligible items that are returned in their original condition, unused, unworn, unwashed, and with all original tags and packaging intact. Customers must notify us within the specified return period after receiving the item. Products that show signs of use, damage caused by the customer, or missing original packaging may not qualify for refunds or exchanges.
2. Non-Refundable Items
Certain items are not eligible for refunds or returns due to hygiene, customization, or clearance reasons. These may include customized clothing, specially sourced fashion items, intimate wear, beauty products, accessories marked as final sale, and discounted or clearance products. Personal shopping service fees may also be non-refundable once sourcing or purchasing has been completed on behalf of the customer.
3. Return Request Process
Customers who wish to request a refund or return should contact our support team with their order details, reason for the request, and supporting photos if necessary. Once the request is reviewed and approved, instructions for returning the item will be provided. Returned items must be shipped back within the approved return timeframe to qualify for processing.
4. Refund Processing
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on payment providers, banks, or financial institutions. Shipping fees, delivery charges, and handling costs may not be refundable unless the return is due to an error made by Blynforge Personal Shopping or a defective product received by the customer.
5. Exchanges
Eligible products may be exchanged for another size, color, or available item depending on stock availability. If the requested replacement item is unavailable, customers may receive store credit or an alternative solution based on the circumstances of the return.
6. Damaged or Incorrect Orders
If a customer receives a damaged, defective, or incorrect item, they should contact us as soon as possible after delivery. We may request photos or additional details to verify the issue before arranging a replacement, exchange, or refund where applicable.
7. Delivery and Return Shipping
Customers may be responsible for return shipping costs unless the return is caused by an incorrect, defective, or damaged item supplied by Blynforge. We recommend using a reliable and trackable shipping method when returning products, as we are not responsible for lost or delayed return shipments.
8. Policy Updates
Blynforge Personal Shopping reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will become effective immediately once posted on the website.